Simple Help Tickets

Simple Help Tickets

Description:
Simple Help Tickets provides a simple and effective system for users to request the assistance of an admin.
Starting out as a rather lightweight plugin I threw together for personal use and decided to share, it has continued to expand due to popular demand.
By using /ticket a user can open a help ticket, which can then be reviewed and dealt with by an administrator.
Both users and admin are able to reply to tickets to further dialogue regarding a ticket. If a user logs in and an open ticket has received a reply from an admin, they will be notified of the change.

Updating to 1.0

If you are updating to 1.0 you will need to start with a fresh database.
If you're using SQLite simply delete Tickets.db in SimpleHelpTickets plugin directory
MySQL users, delete the table SHT_Tickets in your database, it will be replaced on server start.

Installation:
  1. Download the .jar
  2. Place the .jar in your plugins directory
  3. Restart the server

Configuration:
 • MaxTickets
    Maximum number of tickets per user.
 • TicketExpiration
    Number of days before a closed ticket expires
 • NotifyAdminOnTicketClose
    Users with the sht.admin permission will receive a message when a ticket is closed.
 • MultiWorld
    If using more than one world, take/check ticket will display the appropriate world name in ticket details
 • OnJoin
    Display number of personal tickets to user / total tickets to admin upon join
 • USE_MYSQL
    Whether to use MySQL instead of SQLite

output.yml
 • Use to customize plugin output (Language / Formatting)

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Commands:
 • /helptickets – SimpleHelpTickets Menu.
 • /ticket (description) – Open a help ticket.
 • /tickets [-a/-c] – List Open/All/Closed tickets.
 • /checkticket <#> – Check the details of a ticket.
 • /taketicket <#> – Assign self to a ticket. (and be teleported to the location is was set)
 • /replyticket <#> <reply> – Reply to a ticket
 • /closeticket [-r] <#> – Close a help ticket.
 • /delticket (#) – Delete a help ticket.
 • /purgetickets [-c/-a] – Purge expired, Closed or All tickets

Permissions:
 • sht.ticket – Open a help ticket.
 • sht.admin – Administrate help tickets.
 • sht.reload – Reload SimpleHelpTickets.

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To Do:
 • Add config options for customizing messages.Done.
 • Add SQLite support, expand ticket communication and logging.Done.
 • Add MySQL Support.Done.
 • Add resolve ticket feature.Done.
 • Add ticket expiration.Done.
 
Web GUI
 By popular demand, a Web GUI is available for SimpleHelpTickets.
 You can download it below.
  • SimpleHelpTickets Web GUI
 
       
       
       
       
       
       
       
       

       
       
       
       
       
       
       
Thankyou for your support! 😀

Recent Change-Log:

1.4
– Updated for Spigot API 1.10.2
– UPDATED: Updated for new UUID system
(Caveats: UUID not translated to player name)
– Fixed: bug when reopening a ticket
1.3.6
– FIXED: MaxTickets not limiting the amount of tickets a user can open
– FIXED: User OnJoin notification of open tickets repeating itself
– FIXED: MySQL Connection Check. (Merged PR: TheCutter)
1.3.5
– Updated extra formatting to not interfere with colour codes
– Recoded ticket.class
– Fixed "CONSOLE has opened a ticket" bug for MySQL users
– Fixed notification of admin reply on user join
1.3.4
– Added bold/italic/underline/strike/reset to output.yml
– Fixed typo in output.yml
– Added check to getconnection in mysqlconnection.java to ensure connection is established, and if not re-stablish connection before continuing.
1.3.3
– minor bugfix: Users rceiving notification about open tickets even if tickt is/are closed
– minor bugfix: Prefix removed from 'No Tickets To Display' message
– minor bugfix: Instances of getDisplayName changed to getName in closeticket & taketicket (Fronix)
– minor bugfix: A few typos in output.yml have been fixed (if your output.yml is unchanged, delete it before starting your server to generate a new one)