Description:
Take A Number Is a simple efficient help ticket system. It allows server staff to easily and effectively review edit and take in game help tickets.
It's as simple as "/ticket someone griefed my house" The server staff with the proper permissions can then check and take thus ticket.
Installation:
- Download the .jar
- Place the .jar in your plugins directory
- Restart the server
Configuration:
Default
ShowTicketsOnJoin: true
NotifyAdminOnTicketClose: true
MaxTickets: 5
ResolvedTicketExpiration: 7
DateFormat: "dd/MMM/yy HH:mm"
AlwaysLoadTickets: true
| Name |
Description |
| ShowTicketsOnJoin |
If set to true, players with the tan.admin permission will see the current open help tickets upon entering the server. |
| NotifyAdminOnTicketClose |
If set to true, players with the tan.admin permission will recive an ingame message when a ticket has been closed. |
| MaxTickets |
The number of tickets a player can make. |
| ResolvedTicketExpiration |
The number of days before a resolved ticket will expire. |
| DateFormat |
Configurable date format of the tickets. |
| AlwaysLoadTickets |
If set to true, this setting avoids keeping the tickets in memory and reads and write to yaml directly. (not officiant, but good for cross server ticket system) |
| Command |
Description |
Aliases |
| /ticket-help |
Help Menu. |
tickethelp, tan |
| /ticket-open (description) |
Open a help ticket. |
ticket, report, rpt, tkt |
| /ticket-list |
Review help tickets |
tickets |
| /ticket-check (#) |
Check a help ticket. |
checkticket |
| /ticket-visit (#) |
Teleport to a help ticket. |
visitticket, ticket-tp, tpticket |
| /ticket-reply (#) |
Reply to a help ticket. |
replyticket |
| /ticket-take (#) |
Take a help ticket. |
taketicket |
| /ticket-resolve (#) |
Resolve a help ticket, starts the expiration time. |
resolveticket |
| /ticket-delete (#) |
Delete a help ticket, not letting it expire. |
deleteticket |
Permissions:
| tan.ticket |
Open a help ticket. |
| tan.admin |
Work with tickets |
Source
https://github.com/Jadedwolf/TakeaNumber
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